MEDIA SCIENCES WARRANTY INFORMATION

Media Sciences, Inc. warrants that its solid ink sticks and color toner cartridges are suitable for use in the intended models of color workgroup printers and are free of defects which could cause damage to these printers. Should it be shown that a printer is damaged due to the use of Media Sciences products, Media Sciences will pay reasonable and customary charges for the repair of the printer.

Use of Media Sciences products does not void your Warranty

End users are often told by the manufacturer's’ technicians and salespeople that the use of third party supplies will "void the warranty" or violate the terms of a "Service Contract." This is not true and may be a violation of Federal Trade Laws if enforced by the printer manufacturer.

Tektronix third party supplies warranty statement

Tektronix printer owners are free to use non-Tektronix brand consumables in their Tektronix printers without violating the Tektronix printer warranty or service contract. However, Tektronix will not pay to repair any damage or malfunction caused by non- Tektronix brand consumables.

View this Tektronix corporate statement through the link below:

Tektronix warranty statement in pdf format

If you have questions regarding warranty rights or issues, you can contact Media Sciences, Inc. directly at 888-376-8348 or email them at info@mediasciences.com.

Tektronix, Inc.
Corporate Headquarters
26600 S. W. Parkway
P.O. Box 1000
Wilsonville, Oregon, 97070-1000
503 682-3411

A REMINDER ABOUT THE USE OF NON-TEKTRONIX BRAND SUPPLIES

Tektronix printer owners are free to use non-Tektronix brand consumables in their Tektronix printers without violating the Tektronix printer warranty or service contract. However, Tektronix will not pay to repair any damage or malfunction caused by non-Tektronix brand consumables.